TERMS & CONDITIONS

Welcome to Gosh Gosh PMU & Training Academy LTD / Gosh Gosh Clinic Battersea.

By booking an appointment, purchasing a treatment, consultation, training course or voucher, or by attending the clinic premises, you confirm that you have read, understood and agreed to the following Terms & Conditions.

Appointments & Bookings

All appointments must be secured with an upfront booking fee/deposit unless agreed otherwise.

Online bookings are subject to approval and confirmation by the clinic or the therapist performing the treatment.

We reserve the right to request:

  • consultation forms,
  • medical information,
  • photographs,
  • patch testing,
  • or additional information before confirming an appointment.

Failure to provide requested information may result in cancellation of the booking.

Deposits & Payments

All deposits and upfront payments are non-refundable.

This includes:

  • deposits,
  • consultation fees,
  • treatment payments,
  • package payments,
  • gift vouchers,
  • and training course payments unless otherwise stated.

Deposits may be forfeited in cases including but not limited to:

  • late cancellations,
  • missed appointments,
  • repeated rescheduling,
  • change of mind,
  • failure to complete consultation forms,
  • undisclosed contraindications,
  • arriving unsuitable for treatment,
  • excessive lateness,
  • or inappropriate behaviour.

Remaining balances must be paid in full on the day of the appointment unless agreed otherwise in writing.

Prices are subject to change at any time without notice. Existing confirmed bookings will remain at the agreed booking price unless treatment plans are changed.

Cancellations & Rescheduling

A minimum of 48 hours’ notice is required to cancel or reschedule appointments.

Appointments cancelled with less than the required notice will result in loss of the booking fee/deposit which will be retained as a cancellation fee.

Clients who repeatedly cancel, reschedule or fail to attend appointments may be refused future bookings.

If the clinic or therapist must cancel or reschedule your appointment for any reason, an alternative appointment will be offered where possible.

Late Arrivals

Clients are expected to arrive on time for their appointment.

Late arrivals may result in:

  • reduced treatment time,
  • modification of the treatment,
  • or cancellation of the appointment.

Appointments delayed beyond 15–20 minutes may be cancelled and deposits may be forfeited.

Consultation Forms & Medical Disclosure

Clients are responsible for providing accurate and complete medical and personal information before treatment.

You must disclose:

  • medical conditions,
  • allergies,
  • medications,
  • pregnancy/breastfeeding,
  • skin conditions,
  • previous procedures,
  • and any contraindications relevant to treatment.

Failure to disclose relevant information may result in refusal of treatment and forfeiture of payments made.

We reserve the right to refuse treatment where we believe a treatment may be unsuitable or unsafe.

Patch Testing

Certain treatments require patch testing prior to treatment.

It is the client’s responsibility to ensure patch testing is completed within the required timeframe where applicable.

Failure to complete required patch testing may result in cancellation or postponement of the appointment.

Results Disclaimer

Individual treatment results vary from person to person.

Gosh Gosh PMU & Training Academy LTD and therapists operating within the clinic cannot guarantee:

  • specific aesthetic outcomes,
  • healing results,
  • pigment retention,
  • treatment longevity,
  • or individual satisfaction.

Treatment results depend on multiple factors including:

  • skin type,
  • lifestyle,
  • hormones,
  • medications,
  • medical history,
  • aftercare compliance,
  • sun exposure,
  • and natural body healing processes.

Additional sessions or maintenance appointments may be required.

PMU & Laser Treatments

Permanent makeup, laser and aesthetic procedures involve variables outside the control of the clinic or therapist.

Pigment retention, fading, colour changes and healing outcomes cannot be guaranteed.

Laser removal results may vary depending on:

  • pigment type,
  • colour,
  • depth,
  • age of tattoo,
  • skin type,
  • and immune response.

Multiple sessions may be required.

Before & Aftercare

Clients agree to follow all beforecare and aftercare instructions provided verbally, digitally or on the website.

Treatment-specific beforecare and aftercare information can be found on the relevant treatment/service pages on the website.

Failure to follow aftercare instructions may negatively affect healing and results.

The clinic and therapists cannot be held responsible for poor healing or results caused by failure to follow aftercare advice.

Independent Therapists

Gosh Gosh Clinic collaborates with independent self-employed therapists operating within the clinic premises.

Each therapist is independently responsible for:

  • their own qualifications,
  • insurance,
  • licensing,
  • consultations,
  • treatments,
  • complaint handling,
  • professional conduct,
  • and legal liability relating to their own services.

Gosh Gosh PMU & Training Academy LTD is not legally responsible for:

  • treatments,
  • consultations,
  • advice,
  • outcomes,
  • claims,
  • disputes,
  • refunds,
  • injuries,
  • or liabilities relating to services independently provided by other therapists operating within the clinic.

Clients booking with independent therapists may be subject to additional therapist-specific policies and terms.

Clinic Environment & Conduct

We aim to maintain a calm, clean and professional clinic environment.

We reserve the right to refuse or terminate appointments involving:

  • abusive behaviour,
  • aggression,
  • harassment,
  • inappropriate conduct,
  • intoxication,
  • disruptive behaviour,
  • or failure to comply with clinic rules.

Friends, family members and children may not be permitted in treatment rooms unless agreed in advance.

Food with strong smells, excessive noise and disruptive phone use are not permitted within the clinic.

Liability

All treatments are performed with appropriate care, hygiene and professional standards.

However, by proceeding with treatment you acknowledge and accept that all cosmetic and aesthetic procedures carry potential risks, including but not limited to:

  • allergic reactions,
  • swelling,
  • redness,
  • bruising,
  • infection,
  • uneven healing,
  • pigment migration,
  • scarring,
  • dissatisfaction,
  • or unforeseen reactions.

To the maximum extent permitted by law, Gosh Gosh PMU & Training Academy LTD shall not be held liable for:

  • indirect losses,
  • emotional distress,
  • loss of earnings,
  • dissatisfaction with aesthetic preferences,
  • healing complications outside reasonable control,
  • or issues resulting from inaccurate medical disclosure or failure to follow aftercare.

Gift Vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash.

Expiry dates may apply where stated.

Website & Content

All website content, branding, text, photographs, logos and materials remain the intellectual property of Gosh Gosh PMU & Training Academy LTD unless otherwise stated.

Content may not be copied, reproduced or used without written permission.

Policy Changes

We reserve the right to amend these Terms & Conditions at any time without prior notice.

Updated versions will always be available on the website.

Contact

Gosh Gosh PMU & Training Academy LTD
224–226 York Road
London, SW11 3SD

For all enquiries, please contact the clinic directly: info@goshgoshpmu.com